EU Order Withdrawal

Submitting your request to withdraw your order is applicable to EU-based customers in accordance with the EU Right of Withdrawal ruling. If you are not based in the European Union, please view our return policies below. 

For customers from the European Union, if you buy a product or service from us, you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the "cooling-off period"). For goods, this means 14 days from the date of delivery; for services, 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day.

If you decide to return the product within the 14-day cooling period, you will be responsible for the postage and packaging costs. Please view our terms and conditions on returning a product.

Please note that the 14-day cooling-off period does not apply to:

  • travel services such as plane and train tickets, as well as guided tours, concert tickets, hotel bookings, car rental reservations and catering services for specific dates
  • perishable goods that expire rapidly, such as food or drinks with a short “use by” date
  • goods made to order or clearly personalised – such as a tailor-made suit
  • goods or services with fluctuating prices following global markets, such as household heating fuel
  • fully delivered services, such as training courses and guided tours delivered, if you expressly agreed to start immediately, acknowledging you would lose the right of withdrawal
  • sealed audio, video or computer software, such as DVDs, that you have unsealed
  • online digital content, such as an audio travel guide, that you started accessing after you expressly agreed to lose your right of withdrawal by starting the performance
  • urgent repairs and maintenance contracts, such as inviting a plumber to repair a leaking shower

To withdraw your order, please complete the following details in the form below. 

Return Policy

General Terms For Returns

Sustainable Return Options

Our desire to offer free shipping for returns is an effort to reach out to more customers worldwide who share our vision to buy less and buy better quality. Free shipping for returns helps build trust and assurance for customers who are new to our products and label. However frequent product returns incur an adverse impact to our business margins and as well as to our environment. 

In 2019, returns in the US alone created 5 billion pounds of landfill waste and 15 million tonnes of carbon emissions annually, equivalent to the amount of trash produced by 5 million people in a year, according to Optoro. In the EU, total packaging waste in 2016 amounted to nearly 87 million tonnes or about 170 kg per person.

Whilst we endeavor to continue to provide free shipping for returns, we also want to offer our customers environmentally friendly options that help reduce emission and wastage, if you change your mind about your purchases. 

To do so, we encourage you to reach out to us for any assistance or product info queries prior to making a purchase. If that still doesn't work, we are glad to offer the following options for you to keep the product: 

  1. A refund of the shipping cost applied to the purchase
  2. A 30% discount off the item's purchased price

For our slow-fashion vision to succeed, your actions and considerations matter! 

To opt for a sustainable option, reach out to us quoting your order number. 

Submit Return Request

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